What qualifies as a return? Any product would qualify as a return if it meets any of the following conditions:
Wrong product, size or colour
Damaged product
Product lost in shipment
Products with major quality defects
If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within 24hrs.
Please note that perishable products are not eligible for a return if the product is “No longer needed”
The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.
The product must include the original tags, user manual, warranty cards, freebies and accessories.
The product must be returned in the original and undamaged manufacturer packaging / box. Do not put tape or stickers on the manufacturer’s box.
If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.